IT Service Management

Let HOS help you discover service management made simple with the only service desk built on JIRA. For IT Teams, JIRA Service Desk provides the task management strengths of JIRA and the collaboration and document management strengths of Confluence combined with customizable SLAs.

Find out more at the JIRA Service Desk product page.

JIRA Service Desk offers:

  • Self-service – Make it easy for your customers to find the information they need with smart, automated knowledge base suggestions.
  • Integration with JIRA Software – If your software teams already use JIRA Software, you can connect IT tickets to the dev team’s backlog.
  • Automation – Set up automations to handle repetitive tasks so your agents can focus on solving the important stuff and help lighten the workload.
  • ITIL-ready Service Management – JIRA Service Desk is PinkVERIFY™ certified, so your service management functions will be ready for ITIL certification.
  • Robust API and open platform – Integrate JIRA Service Desk with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.

HOS Services

Whether you’re building a service management platform from scratch, looking to convert to JIRA Service Desk from another platform, or just need a little extra help to maximize results from your existing platform, HOS can provide the right level of support.


Our consulting services start with a free on-site assessment. After the assessment, an experienced HOS consultant will create the architectural solution that fits your needs. Your best solution might be as extensive as a complete installation and configuration of JIRA Service Desk for your environment, or as simple as creating a new automated task on your existing JIRA Service Desk.


HOS provides expert contractors to implement the architectural solution that’s right for you. Whether you need a “one-and-done” setup of a new tool, or ongoing contracting assets to augment your existing service desk staff, you’ll find the appropriate level of service.


HOS provides the training your staff needs to make the most of your tools. Our one-time onsite training will equip your service management staff to use JIRA Service Desk to best advantage. And ongoing training is always available through our training center’s open enrollment courses.


As your business grows, HOS is ready to back you up with just the support you need. Expanding to a new location? Adding more service management agents? We’ll help you scale up. Need to integrate JIRA Service Desk with a new software tool? We can get the job done. We can even provide contract Help Desk support from our headquarters here in the U.S. in your timezones.