Discover service management made simple with the only service desk built on JIRA. For IT Teams, JIRA Service Desk provides the task management strengths of JIRA and the collaboration and document management strengths of Confluence.
Let HOS tailor the service desk solution that fits your needs. Our Atlassian experts will install and configure JIRA Service Desk for your team, integrate JIRA Service Desk with your favorite software tools, set up automations to handle repetitive tasks, and train your team to use JIRA Service Desk in the way that works best for your business. And HOS provides ongoing support whenever you need it.
JIRA Service Desk offers:
- Self-service – Make it easy for your customers to find the information they need with smart, automated knowledge base suggestions.
- Integration with JIRA Software – If your software teams already use JIRA Software, you can connect IT tickets to the dev team’s backlog.
- Automation – Set up automations to handle repetitive tasks so your agents can focus on solving the important stuff and help lighten the workload.
- ITIL-ready Service Management – JIRA Service Desk is PinkVERIFY™ certified, so your service management functions will be ready for ITIL certification.
- Robust API and open platform – Integrate JIRA Service Desk with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.