Certificate Tracks 3 and 4: Atlassian JIRA Administrator

In these two successive tracks, students learn how to set up a new JIRA instance, and then go deeper into the JIRA administration tasks, focusing on JIRA Software and JIRA Core.

Track 3 (JIRA Admin Part 1)

Total Cost: $2000 ($1500 for students enrolled in the full four-track program)
One Half-Quarter (1 Octal) – 6 Weeks in Length

JIRA Administration Part 1 : Getting up and running (8 hours)

Students learn the most important tasks to set up a new JIRA instance (JIRA Software, JIRA Core or JIRA Service Desk). The course provides hands-on experience performing the administration tasks that are common to all three JIRA applications. Topics include:

  • System settings
  • User and group management
  • Configuring global permissions
  • Project creation and configuration
  • Issue types
  • Workflows
  • Fields and screens
  • Project permissions and roles
  • Sharing project configurations
  • Introduction to schemes

Suggested prerequisites:

  • JIRA Essentials course or equivalent experience using JIRA (basic understanding of projects, issues, issue types, and workflow)
  • Basics of using the JIRA application(s) you have – JIRA Software, JIRA Service Desk, and/or JIRA Core
  • Optional – Getting Started with JIRA Software course – if you use JIRA Software

Note: This course may be taught on a Saturday.

Getting More from JIRA Workflows - Applicable to All JIRA (4 hours)

In this intermediate-level course, students learn advanced workflow features and best practices for configuring them. Students work to find solutions to common requirements coming from real business scenarios that JIRA administrators face on a daily basis. Topics include:

  • Basic workflow concepts review (e.g., schemes, general terminology)
  • Modifying workflows to address business requirements using conditions, validators, post-functions, properties
  • Best practice for using advanced workflow features (including 3rd party add-ons)
  • Use of transition-based and status-based workflow properties
  • Addressing complex real-world process requirements using JIRA workflows

Suggested prerequisites:

  • Atlassian University’s JIRA Admin Parts 1 & 2 or equivalent
  • Familiarity with managing users / groups / roles
  • Familiarity with creating and using screens, fields, projects, issues, and schemes
  • Familiarity with creating and using workflow statuses, transitions and schemes

Track 4 (JIRA Admin Part 2)

Total Cost: $2000 ($1500 for students enrolled in the full four-track program)
One Half-Quarter (1 Octal) – 6 Weeks in Length

JIRA Administration Part 2 : Taking it to the next level (8 hours)

This course follows the JIRA Administration Part 1 course. It continues the same case study and goes deeper into the administration tasks covered in Part 1, focusing on JIRA Software and JIRA Core. This course will explore more complex schemes, more advanced workflow configuration, and board and sprint permissions. Real world examples and best practices are emphasized. Topics include:

  • Mapping business requirements into JIRA
  • Configuring issue types, fields, screens and their associated schemes
  • Customizing workflows with conditions, validators, and post functions
  • Configuring board and sprint permissions
  • Applying configurations to new and existing projects

Suggested prerequisites:

  • JIRA Essentials
  • Getting Started with JIRA Software
  • JIRA Administration Part 1: Getting up and running

Note: This course may be taught on a Saturday.

JIRA Administration SD : Getting a service desk up and running (7 hours)

This course provides a solid introduction to getting a service desk up and running using JIRA Service Desk. Students get hands-on experience performing the most crucial configuration tasks to set up a service desk. The course includes a variety of business use cases, and best practices are emphasized. Topics include:

  • Introduction to JIRA Service Desk
  • Creating a service desk
  • Setting up request types for customers
  • Creating queues for service teams
  • Creating service level agreement (SLA) metrics
  • Linking a service desk to a Confluence knowledge base
  • Adding an email address to accept email requests from customers
  • Branding the customer portal and global help desk
  • Adding agents, customers, and other JIRA users to the service desk
  • Automating the service desk

Suggested prerequisites:

  • No prerequisites for students solely responsible for setting up a JIRA Service Desk project
  • JIRA Administration Part 1 or equivalent experience for students responsible for setting up JIRA company-wide

Note: This course may be taught on a Saturday.

JIRA/Confluence Administrator Internship Assignments

By the middle of the 4th track, students will begin staffing our in-house Atlassian JIRA Service Desk, gaining more real world experience to put on their resumes and prepare them for potential full-time job placement. Some of the internships will be paid based on qualifications the students have obtained by this point in the program.