Official Atlassian Courses

As an Atlassian Training Partner, HOS offers official Atlassian courses in the HOS Training Center in Frisco, Texas.

Our next series of official Atlassian courses covers all aspects of JIRA administration. And for those who have worked for one to two years in JIRA administration, HOS will soon offer classes to prepare students to become Atlassian Certified Professionals (ACP).

For big savings on comprehensive training that includes official Atlassian courses plus HOS-designed classes and hands-on workshops, check out our certificate programs in Atlassian software!

Authorized Training Partner status applies only to courses marked “Official Atlassian Course.”

JIRA Administration Part 1: Getting Up and Running

Students learn the most important tasks to set up a new JIRA instance (JIRA Software, JIRA Core or JIRA Service Desk). The course provides hands-on experience performing the administration tasks that are common to all three JIRA applications. Topics include:

  • System settings
  • User and group management
  • Configuring global permissions
  • Project creation and configuration
  • Issue types
  • Workflows
  • Fields and screens
  • Project permissions and roles
  • Sharing project configurations
  • Introduction to schemes
JIRA/Confluence Integration

In this course, students learn how to use JIRA and Confluence together in ways that enable teams to manage projects seamlessly across the two applications. (Note that this course is not about integrating Confluence and JIRA in a sys admim context.) Upon completion, students will be able to:

  • Use JIRA and Confluence to manage the development process
  • Manage tasks and projects using applications that they are familiar with
  • Provide project-level reporting on tasks across applications
  • Ensure that each member of the team is in touch with the development process and can work efficiently on tasks
JIRA Administration Part 2: Taking it to the Next Level

This course follows the JIRA Administration Part 1 course. It continues the same case study and goes deeper into the administration tasks covered in Part 1, focusing on JIRA Software and JIRA Core. This course will explore more complex schemes, more advanced workflow configuration, and board and sprint permissions. Real world examples and best practices are emphasized. Topics include:

  • Mapping business requirements into JIRA
  • Configuring issue types, fields, screens and their associated schemes
  • Customizing workflows with conditions, validators, and post functions
  • Configuring board and sprint permissions
  • Applying configurations to new and existing projects
Getting More from JIRA Workflows

In this intermediate-level course, students learn advanced workflow features and best practices for configuring them. Students work to find solutions to common requirements coming from real business scenarios that JIRA administrators face on a daily basis. Topics include:

  • Basic workflow concepts review (e.g., schemes, general terminology)
  • Modifying workflows to address business requirements using conditions, validators, post-functions, properties
  • Best practice for using advanced workflow features (including 3rd party add-ons)
  • Use of transition-based and status-based workflow properties
  • Addressing complex real-world process requirements using JIRA workflows
JIRA Administration SD: Getting a Service Desk Up and Running

This course provides a solid introduction to getting a service desk up and running using JIRA Service Desk. Students get hands-on experience performing the most crucial configuration tasks to set up a service desk. The course includes a variety of business use cases, and best practices are emphasized. Topics include:

  • Introduction to JIRA Service Desk
  • Creating a service desk
  • Setting up request types for customers
  • Creating queues for service teams
  • Creating service level agreement (SLA) metrics
  • Linking a service desk to a Confluence knowledge base
  • Adding an email address to accept email requests from customers
  • Branding the customer portal and global help desk
  • Adding agents, customers, and other JIRA users to the service desk
  • Automating the service desk

Book a Class

To book a class, select the desired class, click Book, and follow the prompts to complete the booking process: