Discover service management made simple with the only service desk built on JIRA. For IT Teams, JIRA Service Desk provides the task management strengths of JIRA and the collaboration and document management strengths of Confluence.
Let HOS tailor the service desk solution that fits your needs. Our Atlassian experts will install and configure JIRA Service Desk for your team, integrate JIRA Service Desk with your favorite software tools, set up automations to handle repetitive tasks, and train your team to use JIRA Service Desk in the way that works best for your business. And HOS provides ongoing support whenever you need it.

Find out more at the JIRA Service Desk product page.

JIRA Service Desk offers:

  • Self-service – Make it easy for your customers to find the information they need with smart, automated knowledge base suggestions.
  • Integration with JIRA Software – If your software teams already use JIRA Software, you can connect IT tickets to the dev team’s backlog.
  • Automation – Set up automations to handle repetitive tasks so your agents can focus on solving the important stuff and help lighten the workload.
  • ITIL-ready Service Management – JIRA Service Desk is PinkVERIFY™ certified, so your service management functions will be ready for ITIL certification.
  • Robust API and open platform – Integrate JIRA Service Desk with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.

Add-ons Add Value!

Let HOS experts help you get the most out of JIRA with these add-ons that extend the functionality of JIRA even further:

  • Zephyr for JIRA – Integrate testing into the project cycle with full-featured test management right inside JIRA.
  • eazyBI – Create easy-to-use custom JIRA reports, charts and dashboard gadgets.
  • Adaptavist Scriptrunner for JIRA – Enhance and automate JIRA workflows, JQL functions, custom fields, listeners, and more.
  • Auditor for JIRA – Track ALL your admin activity, not just what JIRA’s built-in log supports.
  • Group Sign-Off for JIRA – Take online decisions in parallel by various group members and representatives.
  • JIRA Misc Workflow Extensions – Implement advanced JIRA workflows with little or no coding.
  • Traffic-Light CustomField for JIRA – Configure new traffic-light custom fields settings to focus attention on mission-critical issues.
  • JIRA Workflow Toolbox – Turn your ideas into workflows with conditions, validators, post-functions, and custom fields.
  • Query Issues Custom Fields – Display the results of a JQL query as values for a select list custom field.
  • Xporter for JIRA – Export issues from JIRA in Word, Excel, and PDF format.
  • Tempo Timesheets – Get painless time tracking, powerful reports, better overview of work spent for billing and payroll, and account management for JIRA.
  • Suite Utilities for JIRA (JSU) – Work with other teams more efficiently with additional workflow conditions, validators and post functions.
  • JIRA Misc Custom Fields – Build custom JIRA workflows with these useful custom fields.
  • Component Picker – Use custom fields containing components from your projects.
  • CF Issuepicker – Set multiple issues in the same field.