Automated Ticket Response

Automated Ticket Response Problem: A Customer came to us asking for an automated response for their customers that do not respond to their tickets at 24, 48, and 72 hour intervals. They also needed to make sure that all of these notifications were at the same time...

Free Atlassian Application Monitoring

Free Atlassian Application Monitoring Prometheus with Grafana- Never send a human to do a machine's job. Problem: Many customers experience their application server’s performance slowing down during busy times and even sometimes during non-busy times. Is it the...

Migration Solutions

Problem: Changing Tools At some time in the future, whether you plan on it or not, your organization will change from one tool to another. And it’s never as simple as export CSV, Import CSV. Never!   If you answer yes to any of the following, something (and...

Merging Solutions

Problem: Duplicate Tools Suites We’d like to think that all of our employees are working together on the same tools. In reality most companies are just many small companies connected together.  Even the smallest of companies can become siloed with loosely...