Problem: Changing Tools

At some time in the future, whether you plan on it or not, your organization will change from one tool to another. And it’s never as simple as export CSV, Import CSV. Never!  

If you answer yes to any of the following, something (and usually more than one something) will requires a custom solution.
Do you have custom fields, workflows, automations in your application?

  • Are you changing operating systems? Like CentOS to Ubuntu?
  • Are you changing databases? Like MySQL to PostgreSQL?
  • Do you have direct access to your data? Or does someone else “own” it?
  • Can you export all your data in a format that your new instance can use?

You need a Vendor that’s Seen it before and Solved it before.

Is it Possible to Migrate

Rally, Smartsheet, VersionOne, Workzone,
(and others)
to Atlassian Jira Software or Jira Core?

Is it Possible to Migrate

Zendesk, Freshdesk, Freshservice, Kayako, ServiceNow,
(and others)
to Atlassian Jira Service Desk?

Is it Possible to Migrate

GitLab, GitHub, SVN,
(and others)
to Atlassian Bitbucket?
or Vice Versa.

Solution: Migration

The Tools

Using specially made tools, like Configuration Manager for Jira and Jira Configurator, we put together a migration script that’s tried, true and practiced many times on a sand-box before we perform it on your production instance.  

The Process

Often times a phased approach as opposed to an “All at once” solution works best. Moving one team or group at a time ensures a smoother transition, for your data and your people. These experienced early adopters will blaze the trail and test the waters for future team moves that will come later.

And you’ll get to test the results before committing your people to the cut-over. We work directly with team leads and experienced power users who know how things worked before and how they will with the new tools going forward. These power users provide two functions: Functionality Testing before Go-Live cut-overs and Internal Subject Matter Experts when team members have questions in the future. 

The People

Because people are involved, user and admin training should be too. At the very least your teams need an orientation walk-thru of the new tools while knowing assistance is only a Help Ticket or Slack chat away. Train the Trainer methodology is also applied in these situations. During the team member orientation we identify internal team leads and product SMEs they’ll have access to for day-to-day questions.

Use Case

Stories from the front lines

Coming Soon!