What’s in a Solution?
Lessons Learned & Best Practices
After years of serving many businesses, large and small, we’ve collected many lessons learned. Let us navigate you through the mine field of common mistakes made when reinventing the wheel while taking on best practices developed over years of refining and process improvement.
Active Listening, by ALL parties, is a necessity. Our job includes gathering all of the information by actively listening to all of the customer’s concerns and then help them make well-advised decisions. How do we accomplish this? We tell stories.
At the end of the day, the customer just wants to know that the recommended solution is going to work. But they also want to know WHY we’re recommending it and HOW we’re going to implement it. Unfortunately, this is the same as asking the consultant to teach them everything they know, usually based on decades of experience, so the customer can come to the same conclusion. Obviously, this doesn’t work.
In the end, when egos (and careers) are on the line it’s hard for business leaders to trust some stranger from a consulting company. But through stories we can explain similar problems that we’ve seen over the years. This shows the customer we know what we’re talking about while building trust.
People, Processes, & Tools
99.99% of solutions require a change in Tools, People, or Processes. And usually a combination of all three. As most IT decisions include just buying a new tool, it’s easy to fall into the trap of “let’s just change the tool we’re using and that will fix ALL of our problems.” This doesn’t help the People or the Process though.
It’s like deciding you need to buy a new car when you’re still trying to drive from the back seat with ropes and pullies while wearing a blindfold! The tool might not be the problem. How you’re expecting it to work or how you’re using it, might be.
So, read through our Solutions Portfolio. Read the Use Cases and our past experiences. Then, when you’re ready, contact us so we can hear your story, do a free assessment, and present you with a Solution that will work for you.
Our Solutions Portfolio
Search for your organization’s next solution, by your own pain points or our Use Cases. Then contact us for a free assessment and a custom solution.